Receptionist (Star Assistant) - Mercedes Benz

Objective: To act as the first point of contact for customers entering the showroom reception, ensuring a professional welcome and a positive first impression of the brand. The role is responsible for delivering a high standard of customer care, supporting customer satisfaction, managing customer traffic, and coordinating staff availability to ensure a smooth & efficient showroom reception experience.Key Responsibilities:1- Customer welcoming & hospitality:Proactively greet and welcome customers upon arrival, ensuring a professional and positive first impression of the brand.Identify the purpose of each customer’s visit and assess their initial requirements.Offer hospitality and refreshments, ensuring customers remain comfortable and attended to while waiting.Guide customers to the designated welcome area & introduce them to relevant digital media.Maintain a welcoming and customer focused environment throughout each customer’s visit.Maintain a pleasant welcoming experience and customer-focused environment throughout the customer’s visit.Ensure a pleasant welcoming & customer-focused experience throughout the customer’s visit.2. Showroom Traffic Management:Manage and maintain an accurate overview of showroom capacity, waiting times, and staff availability across the showroom and service lobby at all times.Ensure all digital signage in the showroom and service reception is in perfect working condition, is switched on is displaying the relevant contentCooperate with and support showroom and service reception staff at all times3. Assigning/updating customer profiles:Match customer to their appointments via Autoline flow system.Assign customer(s) to relevant Sales Advisor/Product Expert/Service Advisor or one of the relevant pools if no appointment.Introduce customers to the relevant advisor and ensure a proper handover by communicating all relevant information.Create new customer profiles and update existing customer information and insights to provide most current/relevant description of requirements.4- Supporting/providing first assessment of customer:Review scheduled appointments in advance and prepare for customers’ arrival.Engage customers professionally to understand their primary requirements, interests, and expectations.Conduct an initial assessment of each customer’s sales requirements to ensure assignment to the appropriate team member.Act as the main coordination point between various functions within the showroom & service receptionEducational Qualifications:Bachelor’s degree in any field or a diploma.Recommended Experience:Minimum 2 years of experience in a receptionist, customer service, or sales role.Experience in the automotive industry will be considered an advantage.Skills and Competencies:Knowledge of customer relationship management and front desk coordination.Excellent communication skills, with the ability to communicate effectively at all levels.Excellent interpersonal and problem-solving skills.Computer literacy and proficiency in basic MS office applications.Ability to manage customer flow and handle inquiries professionally.Professional appearance and customer-focused attitude.Job Remarks:Preferred Language: English, ArabicJob Country: KuwaitDuty Shift / Timings: Two Shift / 08:00 AM to 05:00 PM & 1:30 AM to 8:30 PM