Recovery Executive

Key Responsibilities

Initiate outbound calls to customers with outstanding payments, discuss suitable repayment options, and negotiate payment arrangements to achieve collection targets.Assess overdue accounts, identify potential high-risk cases, and provide relevant findings and recommendations to support effective debt recovery.Proactively obtain and validate customers’ latest contact information to maintain accurate records and enhance collection success rates.Maintain professional call standards while ensuring full compliance with company policies, standard operating procedures, regulatory requirements, and ethical practices.Manage sensitive or difficult customer interactions with professionalism and diplomacy, applying effective negotiation and conflict-resolution skills to reach positive outcomes.

Requirements

Experience: At least 2 years of relevant experience in debt collection or credit recovery, preferably with hands-on experience managing overdue accounts and new accounts.Education: Minimum SPM qualification, High School Diploma, or an equivalent certification.Communication Skills: Excellent negotiation, interpersonal, and problem-solving abilities, with the confidence to handle challenging customer interactions and escalated complaints.Industry Knowledge: Sound understanding of debt recovery regulations, operational procedures, and collection performance metrics, including target flow rates.