Recovery Officer

We are looking for proactive and persistent Recovery Officer to manage payment follow-ups, outstanding collections, sales-team coordination, and field recovery activities. The ideal candidate should be confident handling payment discussions, maintaining consistent follow-ups, and conducting customer visits when required while maintaining professional communication.

Location: Lazimpat, KathmanduWorking Hours: 10 AM - 6 PMResponsibilities of the Candidate:Review daily debtor/outstanding lists and identify pending payments.Contact customers regularly regarding outstanding amounts.Maintain accurate recovery records, including customer responses and promised payment dates.Follow up consistently until outstanding payments are recovered.Escalate long-pending or difficult recovery cases when required.Coordinate with salespersons/account holders regarding customer outstanding balances.Track outstanding and recovery performance by customer and salesperson.Prepare daily and weekly recovery reports.Track total outstanding, recovered amounts, overdue accounts, and remaining balances.Conduct field visits when phone-based follow-ups are unsuccessful.Visit customer offices/business locations for long-pending payments when required.Resolve payment-related issues professionally in coordination with customers and internal teams.Maintain accurate and updated collection and recovery records.

Requirements

Minimum +2/Intermediate qualification; Bachelor's degree in Management, Finance, Accounting, or a related field preferred.1–2 years of experience in recovery, collections, accounts receivable, credit control, sales collection, or a related role preferred.Strong communication, negotiation, and follow-up skills.Confident handling difficult payment conversations professionally.Basic understanding of outstanding payments and debtor management.Good record-keeping and reporting skills.Basic proficiency in MS Excel/Google Sheets.Willingness to conduct regular field visits as required.Persistent, organized, responsible, and results-oriented.To Apply: Please send your updated CV to job@talentsathi.com. Qualified candidates will be contacted for the next stage of the recruitment process.