Recovery Officer

Recovery Officer

Location: Chilaw, Sri Lanka

Employment Type: Full-TimeIndustry: Aquaculture / Commercial OperationsExperience Required: Minimum 5 YearsRecruitment Managed By: CTK Axis | CTK Nexus (Pvt) LtdAbout the OpportunityOur client, a leading company in Sri Lanka's aquaculture industry, is seeking an experienced, responsible, and results-oriented Recovery Officer to strengthen its credit recovery and receivables management activities.This position requires a professional who can independently manage outstanding customer accounts, negotiate payment settlements, maintain effective customer relationships, and contribute towards improving collection efficiency and cash flow.The ideal candidate will combine practical debt recovery experience with strong financial understanding, effective communication skills, sound judgement, and a disciplined approach to achieving results.Key ResponsibilitiesDebt Recovery & CollectionsMonitor outstanding customer balances and ensure timely collection of current and overdue payments.Follow up with customers through telephone calls, written communications, and field visits.Negotiate payment arrangements and obtain firm settlement commitments.Monitor agreed payment schedules and ensure timely follow-up.Identify overdue and high-risk accounts and prioritise recovery activities.Investigate reasons for delayed payments and recommend appropriate recovery actions.Credit Control & Receivables ManagementReview debtor ageing reports and outstanding customer statements.Maintain accurate records of customer balances, payment commitments, and recovery activities.Assist in resolving payment discrepancies and reconciliation matters.Support the effective implementation of company credit policies and collection procedures.Identify potential bad debts and escalate significant recovery concerns to management.Customer Relationship ManagementMaintain professional and constructive relationships with customers while ensuring effective recovery.Handle difficult payment situations with confidence, professionalism, and tact.Coordinate with Sales, Finance, and other relevant departments to resolve payment-related issues.Conduct customer visits and negotiate practical settlement arrangements where required.Reporting & PerformancePrepare regular recovery reports, debtor ageing analyses, and collection updates.Maintain proper documentation of recovery activities and customer communications.Work towards achieving assigned monthly collection and overdue-reduction targets.Provide management with timely updates on significant outstanding balances and recovery risks.Assist with documentation and coordination relating to legal recovery matters when necessary.Educational QualificationsG.C.E.

Advanced Level qualification.A Diploma, Higher National Diploma (HND), or Degree in Accounting, Finance, Business Management, or a related discipline will be an added advantage.Part qualifications in AAT, CA Sri Lanka, CIMA, ACCA, or equivalent professional programmes will be considered an added advantage.Additional training in credit management, debt recovery, or financial management will be beneficial.Professional ExperienceMinimum five (05) years of relevant experience in debt recovery, credit control, collections, accounts receivable, or a similar capacity.Demonstrated ability to manage overdue customer accounts and negotiate successful payment settlements.Practical experience in monitoring debtor ageing, following up payment commitments, and achieving collection targets.Experience in B2B collections or commercial debt recovery will be an added advantage.Basic understanding of credit management practices and legal debt recovery procedures will be beneficial.Required Skills & CompetenciesFinancial & Technical SkillsGood numerical and analytical abilities.Sound understanding of debtor ageing, credit terms, and receivables management.Good working knowledge of Microsoft Office applications, particularly MS Excel.Ability to maintain accurate records and prepare clear recovery reports.Familiarity with accounting software or receivables management systems will be advantageous.Communication & NegotiationStrong communication, interpersonal, and negotiation skills.Ability to communicate confidently and professionally with customers.Ability to negotiate realistic payment arrangements while maintaining positive business relationships.Proficiency in both Sinhala and Tamil will be an added advantage.Working knowledge of English for correspondence and reporting will be beneficial.Personal AttributesHigh level of integrity, accountability, and professionalism.Proactive, persistent, and results-oriented approach.Ability to work independently with minimum supervision.Strong organisational and time-management skills.Good problem-solving ability and sound judgement.Ability to remain professional and composed when handling challenging customer situations.Strong attention to detail and commitment to accurate reporting.Ability to work collaboratively with internal teams.Additional RequirementsWillingness and ability to undertake customer visits and field recovery activities.A valid motorcycle riding licence will be an added advantage.Ability to work towards agreed collection targets and deadlines.Candidates residing in the Puttalam District or surrounding areas will be given preference.What We OfferA competitive remuneration package commensurate with qualifications, experience, and competencies.Opportunity to contribute to an established company operating in Sri Lanka's aquaculture industry.A professional working environment with opportunities for career development.How to ApplyIf you are an experienced recovery professional with the confidence, determination, and skills to deliver results, we invite you to apply.Please submit your updated CV through LinkedIn Jobs or email it to:trisha@ctk.lkFor inquiries: +94 77 367 4450 (WhatsApp)Please mention "Recovery Officer – Chilaw" in the email subject line.Recruitment Managed ByCTK Axis | A Division of CTK Nexus (Pvt) LtdFind Your Axis. Drive Your Growth.Only shortlisted candidates will be contacted.