Recreation Supervisor

Job Title: Recreation SupervisorReports To: Assistant Country Club Manager

Location: Yas Acres Golf & Country Club, Abu DhabiRole Overview:We are looking for a proactive and experienced Recreation Supervisor to lead the day-to-day operations of our club’s recreational facilities.

This role ensures an engaging, safe, and well-maintained environment for members and guests. You will supervise guest-facing teams, maintain operational efficiency, and deliver exceptional service standards across all recreational areas.

Key Responsibilities

Oversee daily opening and closing procedures and ensure operational readiness across all recreation areas.Maintain facilities to the highest standards of cleanliness, safety, and functionality.Supervise and support teams including Little Acres Kids Club, Lifeguards, Reception, and Housekeeping.Act as Duty Manager in the absence of senior management, handling member experience and incident management.Lead, motivate, and develop team members through coaching, briefings, and performance management.Identify training needs and implement initiatives to enhance team capability.Deliver and continuously enhance a seamless, high-quality member experience.Build and maintain strong member relationships, addressing feedback and complaints effectively.Plan and execute recreational programs, activities, and events to drive member engagement.Support revenue generation through upselling, promotions, and utilization-focused initiatives.Coordinate on-day execution of recreation-related events, collaborating with Viya Events, F&B, and clients.Monitor facility utilization, member feedback, and operational performance, providing actionable insights.Contribute to continuous improvement initiatives aligned with departmental and club objectives.Ensure compliance with health, safety, and hygiene standards, including risk assessments and emergency response.Maintain accurate operational records, including incident reports and performance data.Assist with scheduling and rostering for optimal staffing and resource allocation.Support the Assistant Country Club Manager with ad-hoc operational and strategic tasks.Skills & Experience:Proven experience in a supervisory role within hospitality, leisure, or recreation.Strong leadership, team management, and operational coordination skills.Excellent communication and interpersonal abilities.Guest-focused mindset with a passion for delivering exceptional service.High attention to detail, proactive problem-solving, and ability to remain calm under pressure.Experience managing multi-department teams and analyzing performance data.

Preferred Qualifications

First Aid certification (desirable)Experience in luxury or member-focused environmentsExperience working with children or delivering children’s programsKnowledge of health and safety regulations