Recruiting Operations Manager

Recruitment Operations ManagerInterview Process Outsourcing (IPO) | RisebirdFunction: Recruitment / Interview OperationsReports To: Founder's OfficeLocation: NoidaExperience: 6-12 years in Recruitment Operations / RPO / Interview OperationsAbout RisebirdRisebird is India's leading Interview-as-a-Service platform, outsourcing technical hiring through expert-led interviews and skill assessments at scale. We run a network of 30,000+ verified interviewers conducting live, video-based technical evaluations, backed by proctored assessments, AI-powered evaluation reports, and hiring analytics. We've delivered 1 million+ video interviews across 250+ enterprise customers spanning 3,000+ job roles — helping companies hire faster, more accurately, and more cost-effectively by removing the friction from technical interviewing.Role OverviewThis role sits within Risebird's Interview Process Outsourcing (IPO) model, distinct from a traditional RPO Recruitment Operations Manager role that centers on candidate sourcing and interview scheduling. Here, the core mandate is end-to-end ownership of the interview lifecycle itself — pre-interview, during-interview, and post-interview — across all interview formats: Human Expert interviews, AI Interviews, AI Code Interviews, and AI Phone Screens. The role carries full SPOC (Single Point of Contact) accountability for client communication, ownership of interviewer sourcing and panel management, interview drive delivery, and team leadership — with a strong emphasis on result ownership, for oneself and the team.Key ResponsibilitiesInterview Lifecycle Management (Pre / During / Post-Interview)Distribute interview tasks across interviewers/channels (Human Expert, AI Interview, AI Code Interview, AI Phone Screen) based on skill mapping and capacityOwn end-to-end scheduling coordination and QC of scheduled interviews — role-skill-interviewer mapping, slot accuracy, JD alignment, scorecard readinessManage unassignment and rescheduling cases, and drive closure of "Not Scheduled" and "Interview Status Pending" backlogsMonitor live interview drives in real time; resolve scheduling, tech, and platform issues as they ariseDrive timely feedback/scorecard collection, QC feedback quality, and support hiring-manager/client debriefs and decisionsTrack interviewer channel-level performance (TAT, quality, volume by channel) and interviewer trial quality for new panel membersInterview Drive & Delivery ExecutionOwn end-to-end execution of large-scale interview drives with optimal resource allocation across interviewer bench vs demandManage cross-format delivery (Human Expert / AI Interview / AI Code / AI Phone Screen) within a single drive, with contingency planning for high-volume/bulk hiringInterviewer Sourcing & Panel ManagementSource, onboard, and train new interviewers to build and maintain bench strengthAssess trial-period quality before full panel activation and plan ongoing panel capacity against demandClient Servicing (IPO SPOC)Act as the single point of contact for client communication — the same client-facing ownership an RPO SPOC holdsDrive client retention through consistent delivery, manage and resolve client escalations, and run SLA/contract governance and business reviewsTeam LeadershipHire, train, and mentor the recruitment operations/coordination teamBuild a culture of accountability, instilling result ownership across the team — for individual KPIs as well as collective deliveryGeneral Recruitment Operations ExcellenceMaintain SOPs, drive process audits and compliance, and own ATS/CRM/dashboard reportingTrack cost-per-hire/interview, funnel conversion, and demand forecasting; drive automation and continuous process improvementWhat We're Looking For6-12 years of experience in Recruitment Operations, RPO, or Interview Operations, including team managementPrior experience as an RPO SPOC, working closely with staffing agencies, is preferredExperience managing large-scale / high-volume hiring or interview operations is preferredStrong stakeholder and client management skills, with comfort owning escalations end-to-endHands-on experience with ATS/CRM tools, scheduling systems, and reporting dashboardsDemonstrated ownership mindset — driving outcomes proactively rather than reactivelyExposure to AI-based interviewing/assessment platforms, video interviewing tools, or coding assessment platforms is a plus