Referral Coordinator

Referral Coordinator (Home Care Intake)Our client, a leading healthcare provider, is seeking a Referral Coordinator to support the home care referral process. This role is responsible for coordinating patient referrals, verifying eligibility and insurance, and ensuring timely communication between patients, healthcare providers, and internal teams.Key ResponsibilitiesProcess and review home care referrals in line with organisational policies and admission criteria.Verify insurance coverage, obtain required authorisations, and support billing-related processes.Monitor patients transitioning between hospital, rehabilitation, and skilled nursing facilities.Coordinate discharge planning and schedule home care or outpatient services as required.Act as a liaison between patients, referral sources, and internal teams to ensure a smooth referral process.Provide information on available services, eligibility requirements, and care options.Maintain accurate records and ensure compliance with relevant healthcare regulations.Deliver excellent customer service while managing multiple priorities.RequirementsHigh school diploma or equivalent.2–5 years' experience in an administrative, healthcare coordination, or referral management role.Strong organisational and multitasking skills.Excellent communication and customer service abilities.Ability to prioritise tasks in a fast-paced environment.Proficiency with computer systems and administrative software.Preferred QualificationsAssociate degree.5–10 years' relevant experience.Previous experience in home care, patient intake, or healthcare referrals.Knowledge of insurance verification and prior authorisation processes.What's OfferedCompetitive salary and comprehensive benefits package.Retirement savings plan with employer contributions.Medical, dental, vision, life, and disability insurance.Paid time off and tuition assistance.Ongoing learning and professional development opportunities.