Regional A/V Operations Manager

A-V Services Inc. is a leading audio-visual company with Fortune 500 clients in the financial, pharmaceutical and technology industries. We place and lead skilled AV and Event Teams on-site at our Clients’ Corporate locations, delivering reliable, high-profile Meeting and Event experiences every day.About the RoleWe are seeking an experienced Audio/Visual On-Site Manager to lead our Event Technology Team at a Fortune 500 client site. As the On-Site Manager you will own the day-to-day AV and Event operations, from staffing and scheduling through execution and reporting, for all events supported by the site, including global events and dedicated support for the Client’s Operations Team.This is a Client-facing Leadership role. You will manage a Team of Event Technicians and Production Managers, serve as the primary on-site point of contact for Client Stakeholders, and be accountable for Service Quality, Staffing, Financial performance and continuous improvement of the operation.Reporting StructureReports to: Account Executive, OutsourcingDirect reports: Event Technicians and Production Managers, Team of approximately 15 StaffKey partners: Client Global Multimedia Team, Maintenance and Operations Teams, Client Technical Directors, Global AV support teamsWhat You Will Do Event Operations & Global SupportLead planning, readiness and execution for all site-supported events, including Executive meetings, Town halls, broadcasts, hybrid events and global events spanning multiple time zones.Provide dedicated planning and support for Multimedia Team events, aligning Staffing and Technology to their business priorities.Partner with global support teams and other regional sites to coordinate multi-location and broadcast events.Evaluate the technical requirements of each event with client Technical Directors and allocate Staff and equipment accordingly.Oversee all video wall operations, including daily room readiness checks, event broadcasts, proactive maintenance and vendor remediation.Ensure all event recordings are cleared with the appropriate client compliance officials before approval and release.Team Leadership & StaffingHire, onboard, coach and develop Event Technicians and Production Managers; conduct performance reviews and address performance issues.Build and publish the weekly event and support schedule, staffing efficiently against event requirements in the Event Management System.Manage daily staffing and attendance, adjusting resources in real time as event requirements change.Conduct quarterly skills assessments, identify training needs, and schedule ongoing Training and Development.Lead monthly team meetings to review upcoming events, changes and projects, and co-host quarterly all-staff stand-ups.Be visible on the floor: observe events, engage Staff, and maintain a strong presence across the facility.Client & Stakeholder ManagementServe as the primary on-site contact for client stakeholders and lines of business, building trusted relationships at all levels, including executive leadership.Lead Executive and Corporate communications during AV incidents and outages, from initial notification through resolution.Run daily and weekly operations meetings and event order reviews with client partners, providing insight into Staffing and Technology needs.Monitor the facility request mailbox and ensure every Client request is managed promptly and professionally.Schedule and assist in preparation of consistent quarterly performance reviews with the client.Service Delivery & Continuous ImprovementDevelop, implement, and enforce standard operating procedures (SOPs) to standardize and improve the operation.Conduct regular site gap analyses to identify opportunities for technology refresh and performance improvement.Oversee morning power-up and room-readiness tasks so spaces are ready for business on time, with timely updates to management.Audit event data weekly to ensure accuracy in the Event Management System.Financial & AdministrativeOversee time entry and payroll approval for site staff.Collect data and report on operational metrics and trends.Required Qualifications5+ years of experience in corporate AV, Event Production or AV managed services.3+ years of experience directly supervising Technical Staff, including Scheduling, Coaching and Performance Management.Proven experience supporting Executive-level meetings and events in a large Corporate environment.Experienced with Microsoft Teams and Teams Rooms, Zoom and Zoom Rooms, and Cisco Webex.Working knowledge of AV control and audio systems (e.g., Crestron, Extron, Q-SYS), video walls, and webcast/streaming production.Experience with Event or Room scheduling systems and labor forecasting.Excellent written and verbal communication skills, with the poise to manage high-profile clients and navigate complex client organizations.Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.Preferred QualificationsAssociate or Bachelor’s degree in a technology-related field, or equivalent experience.AVIXA CTS certification (CTS-D or CTS-I a plus).Experience in an outsourced or managed-services delivery model.Experience supporting global or multi-site events across time zones.Familiarity with ITIL service management practices or project management training (PMP or similar).Experience supporting financial services or other highly regulated clients, including recording and compliance requirements.Schedule, Location & TravelOn site at Midtown, New York City – Occasionally to Westchester NYCore hours: Monday–Friday, 7:00 AM–4:00 PM.Flexibility required for early-morning, evening and occasional weekend coverage to support global events and critical business needs.Travel: 15% as needed.Must adhere to the client site’s business-professional dress code.Full-Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, 401k company contribution, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.Join Our Diverse and Inclusive Team!At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.Our Commitment to Diversity and Inclusion:Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.Why Work with Us?Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.