Regional Collections Manager

Company Description Paisalo Digital Limited is a technology-driven lending company that empowers entrepreneurs and businesses with accessible financial solutions across Bharat. The organization uses AI, strategic partnerships, and a High-Tech, High-Touch model to deliver responsible credit and expand financial inclusion. Paisalo Digital Limited is trusted by over 1.8 crore lives, reflecting its strong presence and impact in diverse communities. The company focuses on sustainable growth, customer-centric service, and innovation in digital lending to reach underserved segments. Its mission is to ensure that progress in Bharat does not stop, by enabling more people to access formal financial services.Role Description The Regional Collections Manager is a full-time, on-site role based in Patna, responsible for overseeing and optimizing collections operations across the assigned region. This role includes managing and guiding field collection teams, monitoring portfolio performance, and ensuring timely recovery of dues while maintaining regulatory and company compliance standards. The Regional Collections Manager will analyze collection data, identify risk trends, and implement strategies to improve recovery rates and reduce delinquencies. Daily tasks involve coordinating with branch managers, resolving escalated customer issues, conducting regular field visits, and preparing reports for senior leadership. The role also requires building strong relationships with local stakeholders, ensuring adherence to ethical collection practices, and supporting process improvements to enhance customer experience and operational efficiency.Qualifications Strong skills in collections management, portfolio monitoring, and recovery planning, with experience in leading regional or multi-location collection operations.Proficiency in data analysis, reporting, and use of digital tools or collection management systems to track performance and identify trends.Demonstrated people management, team leadership, and mentoring capabilities, including experience in managing field staff and cross-functional coordination.Excellent communication, negotiation, and conflict resolution skills, with the ability to handle escalations and maintain professional, ethical interactions with customers.Solid understanding of lending processes, credit risk, and regulatory guidelines relevant to NBFCs or financial services in India.Ability to work on-site in Patna, conduct regular field visits within the region, and adapt to dynamic market conditions.Bachelor’s degree in Business, Finance, Commerce, or a related field; a postgraduate qualification or MBA is an advantage.Prior experience in microfinance, retail lending, or NBFC collection operations will be highly beneficial.