Regional Head - Customer Support

Primary Responsibilities: To handle service accounts of all regional customers as related to Defence, Marine and Power Plant segments covering all the service operation, training and customer quality requirements.Additional Responsibilities: Co-ordination with Service Channel providers. Reporting Team Reporting Designation: Assigned Service Channel teams Reporting Department: Head - Customer Supports - Defence, Marine and Power Plants Educational qualifications preferred Category: Engineering / Management Field specialization: Service account Management Degree: BE (Mechanical / Electrical)Required work experience Industry: Diesel Engine Industry Role: Managerial Role Years of experience: 12 to 15 years Key Performance Indicators: Service accounts performance Required Competencies: After Sales and Service Required Knowledge: Sales and Marketing Required Skills: Sale and Marketing.