Regional Manager - Canada (Confident Remodels)

Confident Remodels provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.The Regional Manager's primary responsibility is to drive revenue growth in their assigned territory. Additionally, the Regional Manager is responsible for ensuring compliance with all program requirements. The Regional Manager should accomplish this by focusing on recruiting and retaining qualified Providers and developing and maintaining strong relationships with those Providers.This position is highly visible within the company and will have frequent contact with Senior Management, including the CEO and CFO. Additionally, the Regional Manager will be required to partner with other departments such as Compliance, Licensing, Central Processing, Call Center and Customer Solutions.An ideal candidate for this role will be able to drive performance within their assigned territory in terms of budget and other key metrics, such as customer satisfaction scores, cycle times, close percentage and service issue rate. The candidate must be able to work independently in a remote environment.Essential Functions:Monitor Provider coverage/capacity in assigned territory, identify any coverage needsSource and recruit providers with expertise in various home improvement areas and identify those who can meet compliance requirements and fit the overall strategyManage the recruiting needs and transition approved providers to the Compliance team for onboarding and activationSupport Compliance Specialists in vetting providers through the application and activation processManage Provider performance by training, coaching, influencing, and holding Contractors of varying size and sophistication accountable to Confident Remodels processes and standardsReview business metrics and reports to identify performance opportunities, partner with Manager, National Accounts as necessary to develop executable action plans and implement those plansConduct Monthly Business Reviews with Providers, discussing best practices and opportunities for improvementCoordinate store visits to meet with lead generators and store management and to cultivate relationshipsIdentify, document and share Best Practices in Lead Generation, Sales, Installation and ServiceDetermine ways to refine processes to automate and/or make them more efficient, both internally and for our external partnersCommunicate and execute new initiatives, programs, and policies in the field. Assist in the resolution of service issuesPerform other duties as requiredRequirementsPosition Requirements:Prolonged periods of work at a desk and on a computerCertain tasks may occasionally require handling or moving materials weighing up to 15 pounds (7 kg)Minimum Qualifications: High School Diploma or equivalent3+ years of retail or related experienceStrong business acumen with an eye for detail and a commitment to excellenceSound judgment and strong problem-solving abilityExceptional communication skills, both verbal and written, with the ability to present information in a clear and concise mannerAbility to interact effectively with all levels of an organization, including executive and C-levelExceptional organization skillsAbility to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detailSelf-motivated, independent, and able to thrive in a remote work environmentHighly organized with excellent time management skills and a demonstrated ability to meet deadlinesComputer literate, including proficient in Microsoft Office Suite and other computer softwareAbility to adapt to changing or multiple prioritiesMust reside within reasonable proximity to a major airport to support frequent and efficient business travelAbility to travel at least 50% of the timeAssets : Bachelor's Degree in Business Management, Project Management, or related discipline. Knowledge of the home improvement industryThe Regional Manager position requires travel greater than 50% of the time. The Regional Manager may be asked to perform additional tasks that are not listed above. In addition, the list of primary responsibilities may change over time.BenefitsBenefits to working with Confident Remodels: 100% remote work environmentEmployer provided equipmentMedical, dental, and vision insuranceCompany paid basic life, short-term disability, and long-term disability insuranceRRSP with a generous company matching contribution Paid time offAnd more!We are an Equal Opportunity and Drug-Free Workplace.The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.