Regional Operations Leader

Multi-site leadership. Big energy. Zero fear of dashboards.We’re looking for a Regional Operations Leader ideally based in Michigan who knows how to run a region without turning into a hall monitor with a KPI obsession. Someone who can coach Practice Managers, partner with doctors, drive performance, fix what’s off, and keep culture from drifting into “everyone is stressed and no one is saying it out loud.”  This position will be based remotely and travel to practice locations ~75% of the time.This role is for a leader who can walk into a practice, spot the bottleneck, support the people, tighten the operation, and leave things better than they found them.You’ll be the bridge between strategy and real-life execution.Which means yes, you need to understand numbers.But also humans.But also operations.But also how one busted schedule can somehow ruin everyone’s Tuesday.What you’ll actually doYou’ll lead a group of Seva Dental Team practices and own the beautiful, chaotic middle between vision and execution.That means you’ll:Lead people like a grown-upCoach and develop Practice Managers so they can actually lead, not just put out fires Support Lead Doctors in building healthy, high-performing practices Create accountability without making the whole room tense Reinforce a culture that feels clear, energized, and aligned with the way we do things at Seva Keep operations tightOversee day-to-day operations across multiple practices Make sure scheduling, workflows, SOP execution, and Denticon integrity are not being held together by caffeine and crossed fingers Partner on staffing, onboarding, training, and performance management so practices are well-supported and fully functioning Own the numbersDrive revenue growth, profitability, overhead control, and operational performance across your region Review KPIs like production, collections, patient flow, and provider utilization Ask smart questions, find the real issue, and do something useful about it Work closely with Finance and Revenue Cycle to improve collections, reduce AR, and manage expenses Protect the patient experienceHelp practices deliver an experience that makes patients want to come back and send their friends Support referral growth, marketing execution, and new patient momentum Identify operational improvements that make life better for patients and teams Turn strategy into realityTranslate company goals into actual action at the practice level Lead performance check-ins, practice reviews, and operational audits Support new practice onboarding, integrations, and leadership transitions when needed Who you areYou might be our person if you:Have multi-site dental leadership experience Know how to lead through people, not just around them Can hold standards and relationships at the same time Are organized, analytical, and calm in complexity Can coach a manager, challenge a metric, and reset a room without making it awkward Understand that culture is not snacks in the break room. It’s how the place runs when things get hard. What you bringBachelor’s degree in business, healthcare administration, or related field preferred At least 3 years of multi-site dental leadership experience Strong track record of operational and financial results Excellent communication and leadership skills Comfort with Excel, Word, PowerPoint, and practice management systems Denticon experience preferred Ability to balance empathy, accountability, and execution without dropping any of the three The logisticsIdeally based remotely in the Detroit, MI area, with regular travel to practices across the state (~75% travel)Mileage reimbursement provided Flexible hours based on business needs Some longer days may happen during integrations, leadership meetings, or special projects So no, this is not a hide-behind-email kind of role.This is for someone who likes being in the action, influencing outcomes, supporting leaders, and helping practices get sharper, stronger, and more successful.Why SevaAt Seva, we believe great operations should support great patient care. We believe culture matters. We believe accountability and kindness can exist in the same building. And we believe patients can feel when a practice is led well.Our core values are not just decorative office garnish:Win as a Team: Supporting each other and celebrating success together. Be the Solution: Taking accountability for finding answers and solving challenges. Better Every Day: Committing to continuous improvement and growth. Serve with a Smile: Putting patients and team members first while delivering exceptional experiences In plain EnglishIf you can lead managers, drive performance, improve operations, protect culture, and keep multiple dental practices moving in the right direction without becoming a spreadsheet warlord, we’d love to talk.