Regional Retail Manager

📍 Saudi Arabia — Eastern, Western & Central Regions📌 Project-Based | Retail / Brand Ambassadors OperationsWe are looking for an experienced Regional Retail Manager to lead the day-to-day operations and performance of a large-scale Brand Ambassadors project across multiple locations in Saudi Arabia.This is a hands-on, field-focused role for someone with strong experience in retail operations, frontline team management, promoter or brand ambassador operations, and multi-location execution.The Regional Retail Manager will take ownership of operational performance across assigned regions, lead Coordinators and Promoters, maintain strong execution standards, and act as a key link between the client, field teams, recruitment, and internal operations.Key responsibilities include:

• Managing Brand Ambassador operations across multiple locations
• Leading and supporting Retail and Project Coordinators
• Managing promoter attendance, scheduling, deployment, and performance
• Conducting regular field visits and coaching teams on the ground
• Monitoring KPIs, productivity, customer experience, and location performance
• Managing underperformance, replacements, and manpower gaps
• Supporting recruitment, onboarding, training, and deployment
• Coordinating product and campaign training
• Maintaining regular communication and operational reporting with the client
• Resolving field issues and escalations quickly and effectively
• Supporting activations, launches, campaigns, and peak operational periods
• Continuously improving productivity, execution quality, and customer experienceWhat we’re looking for:
• 5+ years of solid retail operations experience
• Previous experience as a Regional Manager, Area Manager, Retail Operations Manager, Field Operations Manager, or similar role
• Proven experience managing large frontline teams across multiple locations
• Strong understanding of retail KPIs, performance management, field execution, and customer experience
• Strong leadership, coaching, and people-management skills
• Excellent client and stakeholder management capabilities
• Strong reporting and analytical skills, including Excel and PowerPoint
• Excellent English communication skills; Arabic is highly preferred
• Willingness to travel regularly between assigned locationsWe’re looking for someone who doesn’t manage only through reports.You should be comfortable being close to the operation, visiting locations, knowing your teams, identifying gaps early, coaching performance, and stepping in quickly when something needs attention.If you have strong multi-location retail experience and enjoy leading field operations in a fast-paced environment, we’d like to hear from you.