Rehabilitation Services Coordinator | Therapy Program Specialist

🏥 We’re Hiring: Rehabilitation Services Coordinator | Therapy Program Specialist🕒 Employment Type: Full-Time💼 Level: Mid-Level to SeniorWe are seeking an organized, compassionate, and patient-focused Rehabilitation Services Coordinator | Therapy Program Specialist to coordinate rehabilitation services, support therapy program delivery, and improve the quality and continuity of patient care. This role combines rehabilitation program coordination, multidisciplinary team collaboration, treatment scheduling, patient progress monitoring, service quality management, and administrative support to ensure rehabilitation services are delivered efficiently and in accordance with established clinical standards.🎯 Key Responsibilities

• Coordinate daily rehabilitation services and therapy programs across relevant clinical departments.
• Organize patient appointments, therapy schedules, treatment sessions, and follow-up arrangements.
• Coordinate with physiotherapists, occupational therapists, speech therapists, rehabilitation physicians, nurses, and other healthcare professionals.
• Support the development and implementation of individualized rehabilitation programs under the direction of qualified clinical professionals.
• Monitor patient participation, attendance, progress updates, and rehabilitation milestones.
• Maintain accurate patient records, therapy schedules, referral information, and service documentation.
• Facilitate communication between patients, caregivers, healthcare providers, and administrative teams.
• Assist with patient intake, referral processing, service registration, and initial program coordination.
• Ensure patients and caregivers receive clear information about appointment schedules, service procedures, and program expectations.
• Coordinate multidisciplinary case discussions and rehabilitation planning meetings where required.
• Track therapy service utilization, appointment availability, waiting lists, and program capacity.
• Identify scheduling conflicts, service delays, and operational challenges, and recommend appropriate solutions.
• Support the implementation of rehabilitation protocols, service guidelines, and standardized operating procedures.
• Coordinate discharge planning, transition arrangements, and referrals to community-based or outpatient rehabilitation services.
• Assist clinical teams in monitoring rehabilitation outcomes using approved assessment tools and reporting procedures.
• Compile service statistics, patient feedback, attendance records, and program performance indicators.
• Prepare operational reports, progress summaries, meeting notes, and management updates.
• Coordinate therapy equipment availability, treatment-room readiness, supplies, and facility requirements.
• Support the procurement, inventory tracking, maintenance coordination, and appropriate use of rehabilitation equipment.
• Monitor service quality and identify opportunities to improve patient experience, accessibility, and operational efficiency.
• Gather feedback from patients, caregivers, and healthcare professionals to support service improvement initiatives.
• Assist in developing educational materials and program information for patients and caregivers.
• Coordinate rehabilitation workshops, group therapy activities, caregiver education sessions, and wellness programs where appropriate.
• Support the onboarding and orientation of new staff members, trainees, or program participants as required.
• Help ensure rehabilitation services comply with organizational policies, patient confidentiality requirements, and applicable healthcare regulations.
• Maintain appropriate confidentiality and security when handling patient information and clinical documentation.
• Support quality assurance reviews, internal audits, accreditation activities, and service evaluations.
• Assist with budget monitoring, resource planning, and operational cost tracking for rehabilitation programs.
• Coordinate with external healthcare providers, community organizations, insurers, and referral partners where appropriate.
• Participate in service planning and continuous improvement initiatives to enhance rehabilitation access and outcomes.✅ Requirements
• Bachelor’s degree or diploma in Healthcare Administration, Rehabilitation Services, Health Sciences, Therapy Services Management, or a related field.
• Relevant experience in rehabilitation services, therapy program coordination, healthcare administration, or clinical service operations.
• Understanding of rehabilitation service workflows and multidisciplinary patient care.
• Familiarity with physiotherapy, occupational therapy, speech therapy, or other rehabilitation disciplines.
• Knowledge of patient scheduling, referral coordination, treatment documentation, and follow-up procedures.
• Ability to coordinate multiple appointments, service requests, and operational priorities efficiently.
• Familiarity with electronic medical records (EMR), electronic health records (EHR), or healthcare management systems is advantageous.
• Understanding of patient confidentiality, data protection, and appropriate handling of sensitive clinical information.
• Knowledge of healthcare quality assurance, service standards, and risk management principles.
• Ability to compile service statistics, maintain records, and prepare operational reports.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational, administrative, and time-management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to communicate effectively with patients, caregivers, and healthcare professionals.
• A patient-centered, empathetic, and professional approach to service coordination.
• Ability to handle patient inquiries, scheduling concerns, and service-related issues with discretion.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively within multidisciplinary healthcare teams.
• Understanding of rehabilitation outcome tracking and patient experience monitoring is beneficial.
• Familiarity with healthcare accreditation requirements and clinical governance processes is advantageous.
• Ability to manage confidential records accurately and responsibly.
• Strong follow-through and the ability to coordinate tasks across multiple departments.
• Ability to remain organized and composed in a busy healthcare environment.
• Commitment to patient safety, service quality, and continuous improvement.
• Relevant healthcare administration certifications or rehabilitation-related training are advantageous.
• Clinical registration or professional licensure is required only if the position includes regulated clinical duties.🌟 What We Offer
• Competitive salary and comprehensive employee benefits.
• Opportunities to contribute to meaningful rehabilitation and patient-support programs.
• Professional development in rehabilitation coordination, healthcare operations, and therapy program management.
• Training opportunities in patient service quality, healthcare administration, and clinical documentation systems.
• Collaboration with experienced rehabilitation professionals and multidisciplinary healthcare teams.
• Exposure to a range of rehabilitation services and patient-care pathways.
• Opportunities to participate in service improvement, patient experience, and quality assurance initiatives.
• A supportive working environment focused on patient dignity, accessibility, and care quality.
• Recognition for operational improvements, effective coordination, and positive patient-service outcomes.
• Opportunities to develop leadership, communication, and healthcare program management skills.
• Career advancement toward Senior Rehabilitation Coordinator, Therapy Program Manager, Rehabilitation Services Manager, Clinical Operations Coordinator, or Director of Rehabilitation Services.