Relationship Banker

Company Description Valley Bank is a longstanding financial institution that has been serving communities across the United States since 1927. The bank is dedicated to providing personalized financial solutions, including comprehensive banking services, home mortgages, commercial lending, and wealth management. Team members work closely with individuals and businesses to understand their unique needs and deliver tailored solutions that support their financial goals. Valley Bank emphasizes community growth, customer-focused service, and a collaborative work environment. Valley National Bank is a Member FDIC, Equal Opportunity Employer, and Equal Housing Lender.Role Description The Relationship Banker is a full-time, on-site role based in White Plains, NY. In this position, the team member builds and maintains strong relationships with new and existing customers, serving as a trusted advisor for their banking and financial needs. Daily responsibilities include opening and servicing accounts, guiding customers through deposit products, loans, and other financial services, and resolving inquiries in a professional and timely manner. The role involves conducting financial conversations to identify customer goals, recommending appropriate Valley Bank products and services, and supporting branch sales and service initiatives. The Relationship Banker collaborates with colleagues to ensure a high-quality customer experience, adherence to bank policies, and achievement of branch performance objectives.Qualifications Candidates should possess strong Relationship Building and Customer Service skills to foster long-term client trust and deliver a positive in-branch experience.Candidates should possess knowledge of Financial Services and Finance to explain products, assess customer needs, and provide appropriate banking solutions.Candidates should possess experience with Loans, including consumer or small business lending, to assist customers in navigating credit options and application processes.Candidates should possess excellent communication, interpersonal, and problem-solving skills, with the ability to work collaboratively in a branch team environment.Candidates should possess basic proficiency in banking systems, digital tools, and Microsoft Office, along with strong attention to detail and adherence to compliance standards.Relevant experience in retail banking, financial services, or a customer-facing sales role is preferred; a high school diploma or equivalent is required, and further education in business or finance is a plus.