Relationship Manager

Role Description The Relationship Manager is responsible for managing client relationships, activating broker channels and representing Casa Vista Development. This role involves handling all incoming leads, conducting broker briefings, closing deals and ensuring high levels of product knowledge and customer satisfaction.Key Responsibilities1. Sales & Deal ClosureManage the full sales cycle from lead qualification to deal closure.Conduct project presentations, site visits, and negotiate offers with buyers and brokers.Achieve monthly and quarterly sales targets and KPIs set by management.2. Lead ManagementRespond promptly to all incoming leads from digital channels, walk-ins, referrals, and brokers.Maintain professional communication across phone, whatsApp, email and in-person interactions.Update CRM with accurate lead status, notes, follow-ups, and conversion progress.3. Broker Channel ActivationBuild and maintain strong relationships with brokerage firms across Dubai.Conduct regular broker briefings, both in-office and at external offices.Ensure brokers are well-informed on project updates, pricing, inventory, and offers.Maximize broker network contribution to overall sales numbers.4. Meetings & Client EngagementAttend scheduled client meetings inside and outside the office.Provide personalized consultation to clients and guide them through the booking and sales process.Coordinate site visits and project walkthroughs.5. Brand RepresentationAct as a brand ambassador for Casa Vista Development in all interactions.Uphold company values, maintain professionalism, and deliver a high-quality customer experience.Ensure consistent communication aligned with company branding and guidelines.6. Product KnowledgeMaintain up-to-date knowledge of all Casa Vista projects, pricing, inventory, payment plans, and USPs.Keep track of competitor offerings and market trends to position projects effectively.Attend internal training sessions and briefing meetings.7. Reporting & DocumentationMaintain accurate records of leads, client interactions, meetings, and bookings in the CRM.Coordinate with the sales administration team for booking forms, compliance documents, and management approvals.Qualifications & Experience:Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field (preferred).Minimum 2–4 years of experience in real estate sales, brokerage, or client relationship management in the UAE market.Proven track record of achieving sales targets and closing high-value deals.Experience working with brokers and managing broker networks is highly desirable.Strong understanding of Dubai real estate market trends, competitors, pricing structures, and project launches.Hands-on experience with CRM systems (e.g., PropSpace, Bitrix, HubSpot) and digital lead management tools.Valid UAE driving license preferred.Russian, Hindi, arabic speakers preferred.Competencies & Skills:Strong sales, negotiation, and deal-closing skills.Excellent communication across phone, email, WhatsApp, and in-person meetings.Ability to build and maintain strong client and broker relationships.Professional, customer-focused, and confident in brand representation.Good knowledge of Dubai real estate market, competitors, and project positioning.Strong organizational skills with the ability to manage multiple leads and meetings.Proficient in CRM systems and reporting.Adaptable, proactive, and effective in fast-paced environments.