Relationship Manager, SME

Duties and Responsibilities

Conduct sales presentations and identify sales opportunities from both new and existing customers to meet or exceed the assigned sales targets monthly and yearly.Has the ability to analyze and interpret financial statements of the business to access the repayment capacity and financial soundness of the borrower.Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arranges to open new loan account.Always provide high standard of service to all customers and address all customer's complaints/issues in a professional manner.Contribute to the development of sound profitable business by creating effective referral networks with clients and internal stakeholders.Understand customer's business needs; provide consistent advice and services that will satisfy customer's needs.Prepare the report of achievement for weekly and monthly to line manager/head department.Develop and implement effective customer retention strategies.Prepare and properly manage clients and sales pipeline report.Other tasks assigned by line manager/head department.Qualification:Bachelor’s degree in banking & finance, accounting, or any related fields.At least 3 years prior experience in credit lending in MFI or commercial banks.Computer literacy and English language proficiency.Discretion, integrity and rigor.Customer focus and strong communication skills.Strong analytical skills with ability to articulate complex issues.Confidence, proactive and ability to work under pressure.Desire to go extra and beyond responsibilities.Be a team player and like to deal with challenges.Good planning, negotiation, problem solving & organizing skills.