Relationship Officer

Duties and responsibilitiesIdentifies customer needs and fulfils it with proper bank’s products or services.Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.Promotes and sells the bank’s products and services to achieve the yearly set targets.Ensures that brochures are up to date and in place. Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.Uses cross-selling techniques with Suez Canal Bank existing customers.Adheres to Branch Operating ModelEnsures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)Migrates customers to various channels (ATM, online Banking, ,,,Carries out any task requested by the Relationship Manager and the Branch ManagerMakes calls upon request to Suez Canal Bank existing clients.Job specificationEducationBachelor’s degree in finance or business administration Experience0 – 3 years of experience in customer service or any related field of work