Relationship Officer

Company Description Rakbank is a UAE-based financial institution that has been serving individuals and businesses since 1976, with a focus on simple, human, and helpful banking. The bank has grown from a community-focused organization into one of the country’s most dynamic banks, combining smart digital innovation with strong personal relationships. Rakbank serves customers across Personal, Business, and Wholesale Banking segments and is widely recognized as the UAE’s go-to SME bank. Through its broader ecosystem, including Skiply, Protego, and RAK Insurance, Rakbank offers solutions that make financial life simpler and safer. The bank is committed to shaping the future of banking while maintaining a strong focus on people and customer-centric service.Role Description The Relationship Officer is a full-time, on-site role based in Dubai, responsible for managing and growing a portfolio of individual and business customers. This role involves building strong, long-term relationships, understanding customer needs, and offering appropriate banking products and services to support their financial goals. The Relationship Officer will handle daily customer interactions, respond to inquiries, resolve issues, and ensure high levels of customer satisfaction in line with Rakbank’s “digital with a human touch” philosophy. The role includes achieving sales and service targets, conducting regular account reviews, and collaborating with internal teams to deliver seamless banking experiences. The Relationship Officer is expected to maintain accurate records, follow compliance and risk guidelines, and proactively identify opportunities to deepen customer engagement.Qualifications Candidates should possess strong Business Relationship Management skills, including portfolio management and client engagement.Candidates should possess a solid foundation in Finance, with the ability to understand banking products, credit, and basic financial analysis.Candidates should possess excellent Communication skills, both verbal and written, to interact clearly and professionally with diverse customers.Candidates should possess strong Customer Service skills, with a focus on responsiveness, problem-solving, and customer satisfaction.Candidates should possess proven Sales skills, including consultative selling, cross-selling, and meeting revenue targets.Relevant experience in retail or business banking, preferably in the UAE, is highly beneficial.A bachelor’s degree in Business, Finance, Economics, or a related field is preferred.Ability to work in a fast-paced environment, with strong organizational skills, attention to detail, and adherence to regulatory and compliance standards.