Renewals Manager

Job Role:The Renewals Manager acts in the role of a people manager, with a solid understanding of the processes and platforms used daily by the team. This knowledge will be utilized to optimize the performance of the department and other team members, enabling them to develop their skillset.This role entails handling escalations and solving issues of both technical and customer service nature. The Renewals manager collaborates with other departments for processes to run smoothly, thus ensuring clients’ satisfaction.The renewals manager drives customer retention and manages a team to achieve key performance metrics. This role involves direct interaction with clients, management, and developing strategies to ensure the smooth and efficient renewal of licenses, playing a key role in fostering relationships with partners.Key Responsibilities:Lead, coach, and develop a team of Renewal Consultants.Drive customer retention and enhance the client experience.Build strong relationships with partners and clients.Oversee the end-to-end renewals lifecycle and KPI deliveryResolve complex customer and operational escalationsDevelop initiatives that reduce churn and support business growthWork cross-functionally with sales, legal, finance, IT and operations teams to streamline workflows and optimize renewal processes.Generate regular reports on renewal rates, customer feedback, and team performance.Use data to analyze trends, identify areas of improvement, and develop strategies to improve renewals and reduce churn.Collaborate with senior management to set renewal targets, strategies, and goals in line with company objectives.Lead the development of renewal strategies to maximize retention, revenue, and growth opportunities.Stay informed of any changes in policies or industry trends that may affect renewals processesQualification, Skills & Experience required:7-10 years of experience in sales, account management, or contract management.Fluency in English is mandatory; additional languages are a plus; strong communication skills to manage diverse client relationships effectively.Proven leadership experience managing customer-facing teamsStrong client relationship management and stakeholder engagement skillsExperience with CRM platforms and process optimizationExcellent communication, negotiation, and problem-solving abilitiesKnowledge of licensing, amendments, cancellations, and immigration processes is desirable but not mandatory.