Renewals Operations Executive

Job SummaryThe Renewals Operations Executive is responsible for managing the end-to-end renewal process for client trade licenses, establishment cards, visas, immigration cards, and other government-related services. The role requires close coordination with clients, internal departments, and UAE government authorities to ensure all renewals are completed accurately and on time while maintaining a high level of customer satisfaction.Key ResponsibilitiesManage the complete renewal lifecycle for trade licenses, visas, establishment cards, immigration files, and related government documents.Monitor renewal due dates and proactively contact clients well before expiry.Coordinate with Sales, Relationship Managers, Finance, and Government Relations (PRO) teams to ensure timely processing.Verify client documentation and ensure compliance with UAE regulations.Prepare and submit renewal applications through relevant government portals and free zone authorities.Track application progress and provide regular updates to clients.Follow up on pending documents, approvals, and payments.Maintain accurate records in the CRM and internal systems.Resolve renewal-related issues by coordinating with internal and external stakeholders.Ensure all renewal activities comply with company policies and UAE government regulations.Support process improvement initiatives to enhance operational efficiency and customer experience.Prepare periodic reports on renewal status, pending cases, and completion rates.Required QualificationsBachelor's degree in Business Administration or a related field.1–3 years of experience in the UAE business setup, corporate services, or company formation industry.Strong understanding of UAE mainland, free zone, and immigration renewal procedures.Experience handling government portals and renewal documentation.Excellent organizational and time management skills.Strong communication and client relationship management abilities.Proficiency in Microsoft Office and CRM systems.Ability to manage multiple renewals simultaneously while meeting deadlines.