Rental Administrator

Role SummaryWe are seeking a detail-oriented Rental Administrator to manage the end-to-end tenancy lifecycle for our residential/commercial property portfolio. The ideal candidate has hands-on experience with Ejari registration, tenancy documentation, and tenant relations within the UAE rental market.Key ResponsibilitiesTenancy Contracts & DocumentationDraft, prepare, and process tenancy contracts in line with RERA/Dubai Land Department regulationsRegister, renew, and amend tenancy contracts through the Ejari systemPrepare and issue rental-related forms: move-in/move-out checklists, renewal notices, rent increase notices (per RERA index), NOC letters, and termination noticesMaintain accurate, up-to-date tenancy files (digital and physical) for audit and compliance purposesTenant RelationsAct as the primary point of contact for tenant inquiries, complaints, and requests throughout the tenancy periodCoordinate move-in/move-out inspections and handovers with tenants and landlordsLiaise with maintenance teams to ensure timely resolution of tenant-reported issuesManage tenant communications professionally to maintain high satisfaction and retentionRental OperationsTrack lease expiry dates and proactively manage renewal timelinesFollow up on rent collection, cheque schedules, and outstanding paymentsCoordinate DEWA connections/disconnections and utility transfers for move-in/move-outProcess security deposit refunds and deductions in line with policyReporting & CoordinationMaintain and update the tenancy/rental database (occupancy status, lease terms, renewal dates)Prepare periodic reports on occupancy rates, upcoming renewals, and overdue rents for managementCoordinate with landlords on renewal terms, rent adjustments, and vacating noticesRequirements2+ years of experience in rental/leasing administration in the UAEPractical, hands-on experience with the Ejari system and Dubai tenancy lawStrong tenant relationship and customer service skillsProven experience creating and managing rental forms/templatesProficiency in MS Office and property management softwareHigh attention to detail and strong organizational skillsExcellent written and verbal communication in English Preferred QualificationsDiploma or degree in Business Administration, Real Estate, or related fieldFamiliarity with RERA rental index and Dubai Land Department proceduresExperience with property management platforms (e.g., Yardi, PropertyWare)