Rental Agent

Job OverviewThe Rental Agent is the face of the Sixt car rental business, responsible for assistingcustomers with reservations, rentals, and inquiries while delivering exceptional customerservice.Key Accountabilities & ResponsibilitiesGreet customers professionally and assist them in selecting the best vehicle to meet their needs.Explain rental terms, insurance policies, and optional add-ons (e.g., GPS, child seats).Process rental agreements, extensions, and payments accurately and efficiently.Address customer queries, resolve complaints, and escalate issues when necessary.Upsell additional services and products to enhance customer experience and drive revenue.Maintain accurate and up-to-date customer and transaction records in the CRM system.Coordinate with the Fleet Controller to ensure vehicle availability and readiness.Inspect vehicles with customers during pickup and return, documenting any damages.Uphold company values throughout business practices and utilise sound judgment in decisionmaking.Any other additional duties as may be required by management based on needs of the business.RequirementsMinimum 1–3 years of experience in customer-facing roles, preferably in car rental or hospitality.High school diploma required; bachelor’s degree preferred.