Rental Sales Agent

Job Title: Rental Sales Agent About the RoleWe are looking for a dynamic and customer-focused Rental Sales Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries, converting leads into rentals, managing reservations, and delivering an exceptional customer experience while achieving sales targets.Key ResponsibilitiesHandle inbound and outbound customer inquiries through phone, WhatsApp, email, and online booking platforms.Convert inquiries into confirmed rentals by recommending suitable vehicles and rental packages.Prepare rental quotations and explain rental terms, insurance coverage, deposits, and payment procedures.Process vehicle reservations, rental agreements, extensions, and amendments accurately.Upsell additional products and services such as insurance, accessories, and vehicle upgrades.Coordinate with the Operations and Dispatch teams to ensure timely vehicle deliveries and collections.Verify customer documentation and ensure compliance with company policies and UAE regulations.Maintain accurate customer records and update the CRM/rental management system.Follow up with customers regarding booking confirmations, extensions, renewals, and outstanding payments.Resolve customer concerns professionally and escalate issues when required.Build long-term relationships with corporate and retail customers to encourage repeat business.Achieve individual sales, utilization, and revenue targets.Support promotional campaigns and business development initiatives.RequirementsBachelor's degree or Diploma in Business Administration, Sales, Marketing, or a related field.Minimum 2 years of experience in the UAE car rental industry or automotive sales.Strong sales, negotiation, and customer service skills.Excellent verbal and written communication skills in English (Arabic is an advantage).Experience using car rental management software or CRM systems.Good knowledge of UAE driving regulations and rental procedures.Ability to work in a fast-paced environment and manage multiple customer requests.Proficient in Microsoft Office applications.UAE driving licence is an advantage.Key CompetenciesSales & Business DevelopmentCustomer Relationship ManagementNegotiation & Closing SkillsCommunication & PresentationProblem SolvingTime ManagementAttention to DetailTeam CollaborationTarget-Oriented Mindset