Rental Sales Supervisor

Job PurposeSupervise daily rental sales operations, lead the rental sales team, maximize vehicle rental revenue, and ensure high levels of customer satisfaction while achieving sales targets and maintaining compliance with company policies.Key Roles and ResponsibilitiesSales and Revenue Management: Drive daily rental sales, achieve monthly targets, develop new business opportunities, and maximize revenue through effective pricing, upselling, and cross-selling.Team Supervision: Supervise rental sales agents, assign daily tasks, monitor performance, provide coaching, and ensure achievement of individual and team sales targets.Customer Relationship Management: Build and maintain relationships with corporate clients, travel agencies, hotels, and individual customers to generate repeat business and expand the customer base.Rental Operations: Oversee vehicle reservations, rental agreements, vehicle allocation, extensions, returns, and contract renewals to ensure smooth daily operations.Fleet Coordination: Coordinate with fleet and operations teams to ensure vehicle availability, proper allocation, and timely preparation of vehicles based on customer demand.Customer Service and Complaints: Handle escalated customer complaints, resolve service issues, and ensure professional communication throughout the rental process.Pricing and Contract Management: Ensure rental rates, discounts, deposits, and contractual terms comply with approved policies and authorization limits.Sales Reporting and Analysis: Prepare daily, weekly, and monthly reports on sales performance, revenue, reservations, conversion rates, customer activity, and team productivity.Market Development: Monitor competitors, market trends, and customer requirements to identify new sales opportunities and recommend improvements to rental products and services.Documentation and Compliance: Ensure rental agreements, customer documents, payments, invoices, and other records are accurate and maintained in accordance with company policies and applicable regulations.Coordination and Communication: Work closely with fleet, maintenance, finance, and customer service teams to resolve operational issues and maintain service quality.Qualifications and ExperienceDiploma or bachelor's degree in Business Administration, Sales, Marketing, or a related field.3–5 years of experience in vehicle rental, automotive sales, or a related commercial environment, including supervisory experience.Strong knowledge of rental agreements, fleet availability, pricing, and customer service practices.Proven ability to achieve sales targets and lead a sales team.Excellent communication, negotiation, problem-solving, and organizational skills.Proficiency in MS Office and rental management systems