Repationship Manager

Company Description Instantpay is a modern banking platform designed to support businesses of all sizes with seamless financial services. The company focuses on delivering efficient, secure, and easy-to-use solutions that help organizations manage payments, collections, and cash flow. By leveraging technology, Instantpay aims to simplify business banking and improve operational efficiency. Team members join a dynamic environment that values innovation, customer-centric thinking, and collaboration. Working at Instantpay offers opportunities to contribute to cutting-edge financial products and grow within the digital banking space.Role Description This is a full-time, on-site Relationship Manager role based in the Pune Division. The Relationship Manager will manage a portfolio of business customers, serving as their primary point of contact and ensuring high levels of satisfaction and retention. Day-to-day responsibilities include onboarding new clients, understanding their banking needs, recommending suitable products, and coordinating with internal teams to resolve issues promptly. The role involves monitoring account activity, identifying opportunities for cross-selling and upselling, and providing regular updates and insights to clients. The Relationship Manager will also gather feedback, contribute to process improvements, and maintain accurate records and reports in line with company policies and compliance requirements.Qualifications Demonstrated ability to build and maintain strong client relationships, with a customer-focused approach and professional communication skills.Experience in business or corporate banking, fintech, or financial services, with a solid understanding of digital banking products and services.Strong analytical and problem-solving skills, including the ability to interpret client needs, identify opportunities, and resolve issues efficiently.Proficiency in using CRM tools and business productivity software, with attention to detail in documentation and reporting.Bachelor’s degree in Business, Finance, Economics, or a related field; relevant certifications in banking or relationship management are an advantage.Ability to work on-site in the Pune Division, manage multiple priorities, and collaborate effectively with cross-functional teams.Prior experience in a client-facing role, particularly with business customers or SMEs, will be highly beneficial.