Representative-Call Center

Job Code: 6708Position Title: Representative-Call Center

Location: DubaiPosition Type: Outsourcing (3 months - temp role)Experience: 3+ yrsEducation: Minimum undergraduate qualification, with a graduate degree preferred.Industry: BankingLanguage: Arabic, EnglishSummary: To support customer engagement and lead management for newly launched and ongoing campaigns.

The role is responsible for contacting campaign-generated leads, assessing customer interest, conducting initial qualification, maintaining accurate lead records, following up with prospects, and managing the end-to-end sales process for qualified leads.Mandatory Professional Certifications & Licenses Requirement Minimum 3 years of relevant experience, preferably within customer service, call center,contact center or a customer-facing environment.Previous experience within the banking or financial services sector would be an advantage.Experience handling customer inquiries, requests and complaints through telephone orother customer-contact channels.Exposure to promoting or cross-selling products and services based on identifiedcustomer needs.Experience working in a service-driven environment with defined quality and performancestandards.