Reputation Manager

Company Description InnGenius Property Management Pvt Ltd is a hospitality-focused SaaS company providing a comprehensive hotel management platform designed by experienced hoteliers. The platform helps boutique hotels and multi-property groups streamline operations, improve financial accuracy, and maximize revenue through intelligent, data-driven tools. InnGenius integrates with leading OTAs and PMS solutions to offer real-time visibility and control across all properties. With its headquarters in Greensboro, NC and a development center in Bilimora, Gujarat, India, the company supports hotel teams with solutions for revenue management, reconciliation, labor management, and guest experience. InnGenius offers mobile access on iOS and Android, enabling hotel teams to manage operations from anywhere.Role Description The Reputation Manager is a full-time, on-site role based in Bilimora, Gujarat, India. This role is responsible for monitoring, analyzing, and enhancing the online reputation of hotel clients across OTAs, review platforms, and social media channels. The Reputation Manager will track guest feedback, respond to reviews in a professional and brand-aligned manner, and coordinate with hotel operations teams to address service issues and improve guest satisfaction. Daily tasks include generating reputation and sentiment reports, identifying trends and risk areas, and recommending actionable strategies to improve ratings and guest perceptions. The role also involves collaborating with internal product and support teams to optimize platform features related to reviews and engagement, and training hotel staff on best practices for managing online reputation.Qualifications Experience in hospitality, hotel tech, or SaaS environments, preferably in roles related to guest relations, online reputation, or customer success.Strong skills in online review monitoring and management across OTAs, Google, and social media platforms, with the ability to craft professional, empathetic responses.Data analysis and reporting abilities, including interpreting feedback trends, ratings, and performance metrics to develop improvement strategies.Excellent written and verbal communication skills in English; additional proficiency in regional languages is an advantage.Comfort with using hotel management systems, CRM tools, and web-based dashboards; strong general digital literacy.Ability to work collaboratively with cross-functional teams and hotel stakeholders, while managing multiple properties and priorities.Bachelor’s degree in Hospitality Management, Business, Communications, Marketing, or a related field preferred.Attention to detail, customer-centric mindset, and a proactive approach to problem-solving and process improvement.