Research Executive

Research Executive – Mystery Shopping & Project Coordination📍 Madrid, Spain | Hybrid (3 days remote, 2 days office)Why this job is importantAt Kantar's promoCAR team, you'll help some of the world's leading automotive brands understand and improve customer experiences through Mystery Shopping research. Working across multiple international markets, you'll play a key role in delivering high-quality projects that provide clients with meaningful insights and support better business decisions.This is an exciting opportunity for someone who enjoys project coordination, problem-solving, stakeholder management, and working in a fast-paced international environment.What you'll be doingCoordinate Mystery Shopping fieldwork activities across multiple markets.Manage relationships with external suppliers, fieldwork partners, and internal stakeholders.Monitor project progress, quality standards, timelines, and deliverables.Support end-to-end project delivery, from planning through to final reporting.Participate in client meetings, provide project updates, and help resolve operational challenges.Investigate and manage project issues, ensuring they are documented and resolved effectively.Track project schedules, documentation, and operational costs.Identify opportunities to improve processes, efficiency, and client outcomes.The skills and experience we're looking forFluent Spanish and English, both written and spoken.Previous experience in market research, project coordination, fieldwork operations, or a similar client-focused role.Strong organisation and planning skills, with the ability to manage multiple priorities.Excellent attention to detail and commitment to quality.Confident communicator who can work effectively with clients, suppliers, and colleagues.Proactive mindset with strong problem-solving skills and a sense of ownership.Comfortable working across different cultures and international markets.Good working knowledge of Microsoft Excel and standard productivity tools.It would be great if you also have:Experience in Mystery Shopping or automotive research.Experience managing third-party suppliers.Exposure to budgeting, invoicing, or financial tracking.Knowledge of additional European languages such as French, Italian, or German.Interest in customer experience, market intelligence, or the automotive sector.Experience using Power BI, automation tools, or AI-enabled productivity tools.What's in it for youAt Kantar, you'll join a collaborative global business that combines deep human understanding with advanced technology to help some of the world's most influential brands grow. We invest in our people, encourage continuous learning, and offer opportunities to develop your career in an international environment. You'll be part of a team where your ideas, initiative, and contributions can make a real impact.Ready to shape your future?If you're looking for a role where you can develop your project management skills, work internationally, and help deliver outstanding client experiences, we'd love to hear from you.