Research Manager

Love managing big client relationships and delivering research that genuinely influences business decisions?Join a highly regarded insights consultancy that's built its reputation on developing long-term partnerships with some of Australia's most recognised brands. Combining strategic thinking, commercial acumen and rigorous research, they help clients better understand their customers, strengthen experiences and make smarter business decisions.They're now looking for a Senior/Research Manager to join the team supporting one of the firm's tier 1 accounts.Working alongside an experienced team, you'll become a trusted day-to-day partner, leading ongoing research programs and working closely with stakeholders across insights, marketing, customer experience, product and strategy.The OpportunityThis is a fantastic opportunity for someone who enjoys becoming an extension of their client's team.Rather than juggling lots of smaller accounts, you'll develop deep knowledge of one major client, managing a broad program of quantitative research that spans customer experience, advocacy, brand and strategic insight.You'll:Lead end-to-end quantitative research projects from proposal through to deliveryDeliver CX, NPS, customer advocacy and brand tracking programsTranslate complex data into clear, commercially relevant recommendationsBuild trusted relationships across a large, multi-stakeholder client environmentPresent insights that influence customer, product and commercial strategySupport and mentor junior team members while working closely with senior client leadersAbout YouYou'll bring:Around 4+ years' experience in market research or customer insightsExperience working on a major client account or supporting a large, complex organisation with multiple stakeholder groupsStrong experience delivering CX, NPS, customer advocacy, brand tracking or other ongoing research programsExposure to sectors such as financial services, retail, telecommunications, insurance or other customer-centric industriesExcellent project management skills and a strong quantitative research foundationConfidence presenting insights and building long-term client relationshipsA collaborative, commercially minded approach and genuine passion for delivering exceptional client serviceWhat's on Offer?The opportunity to become deeply embedded within a flagship client partnershipMeaningful strategic work with direct exposure to senior stakeholdersMentoring from experienced client leaders and clear career progressionA collaborative, supportive and high-performing culture$110,000-$140,000 + Super (Negotiable), flexible working and 26 days annual leaveIf you're looking to move beyond project delivery and develop your career managing a major client relationship while working on impactful customer and brand research, we'd love to hear from you.Send your CV to Rowan Haylett, Resources Group – rhaylett@resourcesgroup.comOr call 0449 880 582 for a confidential discussion.About Resources GroupWe are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.