Research Officer

JOB PURPOSE:To support the design, implementation, and analysis of research and evaluation activities that inform evidence-based decision-making and contribute to the development and continuous improvement of programs and experiences.KEY RESPONSIBILITIES & ACCOUNTABILITIES:Support with qualitative analysis and focus groups, including the development of research instruments, data analysis, and reporting.Support ILMI departments in guiding research processes related to exhibitions, learning, programs, and marketingBuild and maintain close liaisons with partner agencies to ensure the quality and relevance of research, audience interviews, and focus groups.Research original content and audience insights to effectively inform the development of ILMI’s programs and visitors’ experience.Develop regular reports on audience feedback, comments, and engagements and propose improvement initiativesMaintain and update the research database and repository to ensure accurate, accessible, and up-to-date documentation of studies and findings.Follow all relevant policies, processes, standard operating procedures, and instructions and ensure work is carried out in a controlled and consistent manner.Contribute to the identification of opportunities for continuous improvement of systems, processes, and practices, taking into account leading practices, improvement of business processes, cost reduction, and productivity improvement.Promote the implementation and adherence to relevant policies, processes, and operating procedures to others.QUALIFICATIONS, EXPERIENCE & SKILLS:Bachelor’s degree in market research, economics, psychology, business administration, or equivalent is requiredMaster’s degree in market research or an equivalent is preferredExperience2 to 4 years of experience in educational program management, preferably in a science or museum setting