Research Operations Coordinato

Role Description This part-time remote Chat Support Specialist role at Energy | DH focuses on providing real-time assistance to customers through online chat channels. The specialist will respond to inquiries, resolve issues, and guide customers through technical and account-related processes in a clear and professional manner. Day-to-day tasks include monitoring multiple chat queues, identifying customer needs, documenting interactions in support systems, and escalating complex issues to the appropriate teams when necessary. The role also involves collaborating with colleagues to improve chat workflows, updating knowledge base articles, and sharing customer insights that can enhance products and services. Consistent adherence to service-level targets, quality standards, and data privacy requirements is expected.Qualifications Candidates should possess strong Customer Support and Communication skills to interact effectively with diverse customers in written form.Candidates should possess Technical Support and Troubleshooting skills to diagnose issues, provide step-by-step guidance, and help customers navigate digital tools.Candidates should possess solid Analytical Skills to interpret customer information, identify patterns in inquiries, and prioritize tasks efficiently.Candidates should possess proficiency with chat platforms, ticketing systems, and basic office software, with the ability to learn new tools quickly.Candidates should possess a customer-focused mindset, reliable time management skills suitable for part-time remote work, and attention to detail in documentation.Prior experience in online customer service or technical support is beneficial; familiarity with the energy or utilities sector is a plus.