Reservation Agent

About The RoleAs a Reservations Agent, you will be at the forefront of the guest journey, turning every booking request into a smooth and professional introduction to our hospitality experience. Your role blends accuracy, communication, and service excellence — ensuring each reservation reflects the high standards of ZEUS International Hotels & Resorts.Working closely with Front Office, Sales, and Hotel Operations teams, you will contribute to seamless coordination and guest satisfaction across our properties.Life Inside the Hotel GroupBehind every reservation lies a story — travelers, expectations, and opportunities. Some days follow a steady rhythm, with structured processes and consistent booking flow. Other days are more dynamic, with higher volumes, special requests, and close collaboration across departments.Within this environment, you bring focus, attention to detail, and a guest-centric mindset.What You'll DoHandle reservation inquiries via phone, email, and online channelsProvide accurate information regarding rooms, amenities, services, and hotel policiesCreate, modify, and cancel reservations with precision in the reservation systemsManage special requests and group bookings in line with proceduresCoordinate with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiencesSupport upselling and cross-selling of packages and promotionsAddress reservation-related guest inquiries or concerns professionallyEnsure confidentiality and compliance with data protection and privacy policiesRequirementsYour Uniqueness Is WelcomeWe believe outstanding Reservations Agents are defined not only by accuracy and systems knowledge, but by their ability to communicate clearly, build trust, and represent the brand from the very first interaction.If you value service quality and attention to detail, you'll feel right at home with us.We're looking for someone who:Has previous experience in reservations or customer service (preferred)Demonstrates excellent verbal and written communication skillsIs detail-oriented and well-organizedIs familiar with reservation systems and MS OfficeThrives in a fast-paced environmentWorks well both independently and as part of a teamHas a good command of the English languageBenefitsWhat we offerContinuous training and professional developmentA dynamic, international, and data-driven work environmentThe opportunity to work with a leading hospitality groupAccommodation (for resort properties) and meals providedReady to join our Community?