Reservation Agent

About the JobReservation Agent

Location: Abu Dhabi, United Arab Emirates Job Type: Full-timeTimes Inn is a contemporary hospitality brand built around the belief that exceptional stays are created through the right balance of comfort, quality, thoughtful design, and genuine service.

Our approach combines the character of Abu Dhabi with modern hospitality standards, creating a distinctive experience for both business and leisure travelers as a 4-star hotel serving corporate and family guests.The OpportunityWe are looking for a detail-oriented Reservation Agent to handle room bookings and reservation inquiries, ensuring accuracy and excellent service for every guest.What You'll DoProcess room reservations received via phone, email, and online channelsProvide accurate information on room rates, availability, and hotel packagesConfirm and update bookings in the hotel PMS systemCoordinate with Sales and Front Office to manage group and corporate bookingsHandle booking amendments, cancellations, and special requestsMaintain accurate guest and reservation recordsUpsell room categories and hotel packages where appropriateWhat We OfferCareer development opportunities within a growing hospitality groupA supportive and professional working environmentWho Should Apply1–2 years of experience in a reservations or hotel administrative roleStrong attention to detail and organizational skillsGood command of English (spoken and written); Arabic is an advantageFamiliarity with hotel PMS and booking systems is a plusGood phone etiquette and customer service skillsApply in ConfidenceIf you're detail-oriented and enjoy turning inquiries into confirmed bookings, we invite you to apply and become part of Times Inn.