Reservation Agent (f/m)

Company DescriptionRaffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.Job DescriptionAt Raffles Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.Consistently offer professional, friendly and engaging serviceBook and enter room reservation requests using the Property Management SystemEnter rooming lists while ensuring accuracy, as requiredUpdate reservations ensuring a flawless check in and check out processEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesLiaise with Sales and other departments as requiredAnswer telephone and email inquiries in a timely mannerAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsQualificationsPrevious customer related experience requiredPrevious Property Manager System experience preferredProficiency in English & Polish languageComputer literate in Microsoft Window applications requiredStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times