Reservation & Customer Service Agent

We are MOTODYNAMICS Group, and Movement is our Passion!Our vision is to create a world of sustainable mobility without boundaries.Through the iconic brands we represent - Yamaha, Porsche, Sixt - and our retail network Motodirect and Autodirect, we create emotions and transform lives through adventure, exploration, human connection.Our SIXT Division is looking for a Reservation & Customer Service Agent, who shares our vision and is eager to be part of our growth journey.The Reservation & Customer Service Agent is responsible for handling customer inquiries, processing bookings, and ensuring a seamless rental experience. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.You will be called to:Communicate effectively and provide excellent customer service over the phoneProcess and manage reservations via phone or emailAddress and resolve customer complaints or concerns professionally to ensure high customer satisfactionProcessing requests for changes or cancellations of reservations, providing alternative solutions when necessaryPromoting additional services or products, such as insurance or vehicle upgradesRequirements2+ years of experience in a similar position within a call center environment, focusing on sales and customer serviceAn excellent communicator in both Greek & English, any other language will be considered an assetProblem-solving skills to address and resolve any issues that may arise during the reservation or rental processFlexibility to work in shifts as the department operates every day, including holidaysBenefitsWork in one of the Best Employers in Greece & Europe (Best Workplace Hellas 2026, 2025, 2024 & Europe 2025, 2024) and be part of our unique culturePrivate health insurance for you and your family including annual health check-upTicket Restaurant Meal Allowance - €132/month (maximum allowable amount)Pension planAnnual bonus schemeEducational support benefit for employees' children from nursery school through High SchoolCareer growth, internal mobility & role-based training opportunitiesDiscounts on corporate services and productsSpecial offers at selected gyms & tuition discounts at partner educational institutionsA buddy to support you with your onboardingThe opportunity to work and grow within a Group that drives changeBe part of an equal opportunity employer and member of the Diversity Charter Greece, committed to building and maintaining intergenerational relationships with stakeholders, fostering an inclusive workplace, and living its core values every day: Integrity, Trust, Respect, and Excellence.