Reservations Agent

Company Description Equinox Resort Amaala is an ultra-luxury destination within Saudi Arabia’s visionary AMAALA development, designed around the principles of High-Performance Living. The resort focuses on Movement, Nutrition, Regeneration, and Community, offering guests immersive wellness experiences and science-backed rituals that elevate how they move, recover, eat, and connect. Intentional design and transformative programming create an environment where ambition can reset and guests can find renewed inspiration from the Red Sea surroundings. Team members join a community committed to excellence, wellbeing, and purposeful hospitality in the heart of Triple Bay.Role Description The Reservations Agent is a full-time, on-site role based in the Tabuk Region, responsible for handling reservation inquiries and bookings through phone, email, and online channels. This role manages guest profiles, maintains accurate reservation records, and ensures that room availability and rate information are up to date in the reservation system. The Reservations Agent responds promptly to guest requests, provides detailed information about the resort’s accommodations and services, and offers tailored recommendations to enhance the guest experience. Daily responsibilities include coordinating with front office and sales teams, verifying payment and booking details, and following established procedures to maximize occupancy and revenue while maintaining high service standards.Qualifications Strong customer-facing skills, including Customer Service and Communication abilities.Proficiency in Reservations processes and systems, with accuracy in managing bookings and guest information.Professional Phone Etiquette and experience with Receptionist Duties or front office operations.Ability to handle multiple inquiries, prioritize tasks, and work effectively in a fast-paced, luxury hospitality environment.Fluency in English; additional language skills, particularly Arabic, are an advantage.Previous experience in hotel reservations, front office, or guest services is preferred.Comfort with reservation and property management software and basic computer applications.Strong attention to detail, reliability, and a commitment to delivering inclusive, gender-neutral, and non-discriminatory service to all guests.