Reservations Agent

The Baileys Hotel London is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.About The GroupMillennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guestsWe are an equal opportunities employer.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.RequirementsReservations Agent key responsibilities:To be fully conversant with the Opera system and to apply it to individual and group reservationsTo be fully aware of all department standards of performance and procedures and to follow themTo be fully aware of all information required for a reservation and to obtain it accurately and efficientlyTo possess a thorough product knowledge at all times and to utilise this information when dealing with clientsTo operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenueTo have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standardsRequirementsExperience and knowledge of OperaCapacity to complete jobs within the deadlinesExcellent organizational skills and the ability to multitask and work under pressureBenefitsSocial Events, Wellbeing and Team ActivitiesTraining and developmentCash Health Plan cover option availablePension Salary Sacrifice SchemeCareer development and salary reviewsInterest free Season Ticket Loan Scheme1 Volunteer Days per year (fully paid and in addition to your annual leave)Complimentary meals prepared for you by our chefsLength of Service related holiday schemeDiscount on Accommodation worldwide and 50% Food and Beverage OutletsLife AssuranceRecommend a Friend SchemeAs well as real opportunities to develop and gain promotion within the industry#BAICaterer