Reservations Agent

Role Description The Directeur of the Help Desk at the Ministry of Agriculture in Dokki is responsible for overseeing daily operations and ensuring high-quality service to internal and external stakeholders. This full-time, on-site role is based in Cairo and includes managing help desk staff, setting priorities, and monitoring performance to meet service standards. The Directeur coordinates responses to inquiries, resolves escalated issues, and ensures consistent communication with relevant departments. The role involves analyzing recurring problems, recommending process improvements, and preparing regular reports on service metrics and stakeholder feedback. The Directeur also contributes to short-term planning over the 7-month assignment, aligning Help Desk activities with the Ministry’s goals and compliance requirements.QualificationsStrong leadership and team management skills, with experience supervising service or support teams.Proficiency in customer service and stakeholder management, including handling escalated cases and conflict resolution.Solid organizational and coordination abilities, with experience in workflow planning and process improvement.Effective communication skills in English and Arabic, both written and verbal, with the capacity to convey complex information clearly.Experience in public administration, agriculture, or a related sector is highly beneficial.Ability to work on-site in Cairo and commit to a 7-month full-time assignment.Bachelor’s degree in management, public administration, agriculture, or a related field, or equivalent professional experience.Strong analytical skills for monitoring service quality, preparing reports, and supporting data-driven decisions.