Reservations Agent - Jumeirah

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About the JobAn exciting opportunity has arisen for a Reservations Agent to join Jumeriah.The main duties and responsibilities of this role include:Manage guest interactions across telephone, email, chat, messaging and other digital channels, meeting defined response, service-level and quality standardsMaintain consistent standards across channels by using approved tone of voice, templates and procedures while adapting communication to the guest and the nature of the request.Create, amend and cancel reservations accurately in the relevant systems, ensuring dates, times, rates, packages, room or venue details, guest profiles, contact information, preferences, notes, guarantees and payment requirements are complete and correctAchieve individual and team expectations for quality, productivity, response time, conversion, accuracy, guest satisfaction, schedule adherence and first-contact resolution.Remain current on hotel and restaurant products, menus, experiences, offers, operating hours, policies and system updates, and contribute feedback that improves processes and the guest journey.About YouThe ideal candidate for this position will have the following experience and qualifications:High school diploma or secondary education required; a Diploma/Degree in Hospitality is desirable.Excellent communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.Strong problem-solving abilities and a proactive approach to handling guest requests and service recovery.Passion for delivering personalized guest experiences and maintaining the highest service standards.Proficiency in English is essential; additional language skills are highly desirable.About the BenefitsAt Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)