Reservations Agent | Monarto Safari Resort

About UsWith spacious and thoughtfully designed rooms and suites, and recent expansion of 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.About Journey BeyondJourney Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.The group was formed in 2016 and now includes:Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K'gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.About The RoleWe are seeking a Reservation Agent who is an expert in customer service and a product ambassador for Monarto Safari Resort and Safari Lodge. You will be responsible for receiving telephone and email enquires, completing reservations for our guests, promoting packages, tailoring itineraries, building rapport and providing excellent customer service to our guests. This is a full time role based at Monarto Safari Resort.About YouThe successful candidate will require:Great customer service and communication skillsExperience in reception or reservations in a hotel environmentKnowledge in NewBook systems desirablePassion for guest experience and going above and beyond for guestsIntermediate skills in Microsoft Office suiteWhat We OfferJourney Beyond Group discounts A career with opportunities for progressionEmployee Assistance ProgramDiscount on hotel accommodation & food and beverage offeringsHow To ApplyIf you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.