Reservations Manager

Company Description IntercityHotel is a contemporary hotel brand with over 40 locations situated in the centers of many of the world’s most dynamic cities. The brand focuses on providing comfort, reliable service, and practical amenities that make stays straightforward and enjoyable for business and leisure travelers alike. Guests benefit from convenient access to public transportation, modern meeting facilities, and thoughtfully designed rooms that support both productivity and relaxation. IntercityHotel aims to create an easy, seamless experience where visitors can connect, work, and unwind with minimal effort.Role Description The Reservations Manager is a full-time, on-site role based at IntercityHotel in Riyadh. This position is responsible for overseeing the daily reservations operations, including managing individual and group bookings, monitoring room inventory, and ensuring accurate and timely reservation entries in the system. The Reservations Manager collaborates closely with the front office, sales, and revenue management teams to optimize occupancy and rate performance, handle special requests, and support promotional offers. Day-to-day tasks include supervising reservation staff, responding to guest inquiries by phone and email, resolving booking issues, and maintaining high standards of guest service and communication. The role also involves preparing reservation reports, tracking booking trends, and contributing to procedures that enhance efficiency and guest satisfaction.Qualifications Experience in reservations management or front office operations in the hotel or hospitality sector, with strong understanding of booking procedures and room inventory control.Proficiency in hotel reservation systems and property management software, along with solid skills in Microsoft Office and general IT literacy.Strong customer service and communication abilities, including clear written and verbal communication and confident handling of guest inquiries and concerns.Organizational and analytical skills to manage multiple bookings, prioritize tasks, interpret reservation and occupancy data, and support revenue optimization.Leadership and team coordination capabilities to guide reservation staff, support training, and promote a collaborative, service-focused work environment.Good command of English; Arabic language skills are an advantage for interacting with local guests and partners.Prior experience working in a city hotel or business-focused hotel environment is beneficial.Relevant education in hospitality management, tourism, business, or a related field is preferred.