Reservations Specialist

Job Title: ReservationistLocation: Newport Beach, CACompensation: $25/hourIndustry: Hospitality / TransportationWork Arrangement: Fully OnsiteSchedule: 40 hours per week; must be available for weekendsAbout the Opportunity:Our client is seeking a polished and customer-focused Reservationist to support inbound reservation requests and provide an elevated customer experience. This is an excellent opportunity for someone with strong customer service or hospitality experience who enjoys working in a fast-paced environment and takes pride in providing personalized, high-quality service.Job Description:The Reservationist will serve as a primary point of contact for clients by handling inbound calls, emails, reservation requests, and service inquiries. This individual will coordinate vehicle reservations, assist with special requests, maintain accurate client information, and resolve customer concerns while providing professional and personalized service.Key Responsibilities:Handle high-volume inbound calls, emails, and reservation requests.Provide professional and personalized customer service.Coordinate vehicle reservations and transportation services.Assist clients with reservation changes and special requests.Identify client needs and recommend appropriate transportation solutions.Maintain accurate client and reservation information within company systems.Resolve customer concerns and service issues professionally and efficiently.Communicate and coordinate with branch and operational teams.Build strong relationships with clients through exceptional service.Maintain confidentiality and professionalism when handling client information.Manage multiple priorities while maintaining accuracy and attention to detail.Support additional customer service and reservation-related responsibilities as needed.Qualifications:2-3+ years of customer service experience.Hospitality, concierge, reservations, travel, luxury retail, or related experience is a plus.Strong verbal and written communication skills.Excellent organizational and time-management skills.Comfortable handling a high volume of inbound calls throughout the day.Tech-savvy and comfortable learning new systems.Strong attention to detail and accuracy.Ability to remain calm and professional in a fast-paced environment.Professional, polished, and customer-focused demeanor.Comfortable working weekends and early morning shifts.Ability to provide elevated, personalized customer service.Schedule Details:40 hours per week.Must be available to work Saturdays and Sundays.Employees receive their schedules approximately 90 days in advance.Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.