Reservations Ticketing Agent

In this role you will provide a full service-oriented professional reservations and ticketing service to all customers and travel business either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.Accountabilities:- Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully- Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.- Maintain database of customers- Handling IATA & BSP.- Calculate and process ticket for refund & reissuesRequirements:To be successful in this role you will need relevant tertiary:- Experience of minimum 5 years of job-related experience, with minimum 3 years’ experience in reservations and ticketing from an IATA Travel Agency.- Besides strong AMADEUS knowledge, good computer skills are required in this role.You are service-minded, good communicator and have strong ability to maintain a good structure through all of your daily responsibilities. You must also be able to work well under pressure.Fluency in English language (oral and written) is essential for this role.Remuneration:Salary will be in USD + Bonus