Residence Maintenance Engineer (RME)

ScopeSupport maintenance activities to fulfill warranty requirements for the Dubai New Air Traffic Management (ATM) System and support the TopSky-ATC system across sites.ResponsibilitiesPre-Warranty / Support (Under Direct Supervision):Implement equipment configurations and parameters for ATM solution(s) following detailed designs.Coordinate with management for assembly of an ATM system and interface with relevant internal departments as necessary.Assist with detailed configuration design, load, validation, and handover of infrastructure and associated equipment on-site.Warranty / Support (With Minimal Supervision):Carry out On-the-Job Training (OJT) with nominated customer (DANS) engineers.Support first-line maintenance of the complete ATM system.Coordinate and deliver technical instructions (maintenance scripts) derived from equipment manuals to enable customer engineers to execute first-line maintenance.Travel to various deployed project sites within Dubai to ensure systems meet required availability metrics.Manage all software maintenance service activities in conjunction with customer maintenance engineers in the T&V Environment under guidance from factory engineering teams.Assist maintenance engineers when raising Problem Change Requests (PCRs) and rolling out new software releases.Assist and support factory-based engineers in resolving hardware problems, responding to Repair Request Forms (RRF), and initiating hardware design changes/replacing obsolete items.Support factory-based engineers in resolving software problems, responding to PCRs, and initiating software changes to meet performance and warranty requirements.Travel to factory offices in Melbourne, Australia if necessary to participate in a Transfer of Knowledge training programRequired skillsIntermediate-level knowledge of UNIX / LINUX operating systems.Advanced knowledge of computer peripherals (I/O devices, storage devices, printers, and displays).Advanced-level knowledge of networking, data transmission, and protocols (specifically TCP/IP).Strong electronic troubleshooting knowledge and skills.Advanced knowledge in computer hardware and microprocessor operations.Proficiency in technical English comprehension.Preferred Skills: Basic knowledge of Microsoft Windows & GUIs; intermediate proficiency in MS Office (Word, Excel, Visio); advanced knowledge of personnel and equipment safety requirementsRequired experienceDemonstrated experience managing the installation and integration of complex computer systems (network switches, servers, firewalls, etc.).Proven track record with software implementation, configuration, and maintenance.Hands-on experience with Cybersecurity practices.Practical knowledge or exposure to the TopSky-ATC system.Required educationDegree in Engineering (Computer Science, Electronics, Systems Engineering, Telecommunications) or a similar technical domain