Residence Manager

Department: Rooms Division, Front Office & Guest ServicesLocation: United Arab Emirates - DubaiDescriptionWe are seeking a versatile and dynamic professional to join Kempinski Dubai Creek Residences. The Residence Manager oversees the daily operations, guest services, staff management and luxury hospitality standards to deliver an exceptional living experience for long-term residents and guests.Key ResponsibilitiesResident & Guest RelationsServe as the primary point of contact for residents, offering personalised, high-touch hospitality.Address resident requests, complaints, and maintenance inquiries promptly, resolving any issues and have attention to detail.Operations & Staff LeadershipDirect and supervise front-of-house staff and outsourced service contractors and vendors.Develop shift rosters, delegate daily tasks, and monitor performance across all residential departments.Conduct regular training programs to ensure team adherence to hospitality and service standards.Property Maintenance & Quality ControlPerform regular inspections of common areas, amenities and vacant residences to maintain pristine conditions.Coordinate with internal engineering and external vendors for routine maintenance, emergency repairs, and vendor contracts.Manage inventory, property equipment, and operating supplies for the property.Stakeholder & Regional AlignmentOwner Relations: Serve as the main point of contact for owners, delivering transparent updates on property financial performance, guest satisfaction, and operational challenges.Regional Collaboration: Work closely with the Regional team to execute corporate strategies, uphold brand standards, and implement regional operational initiatives.Reporting: Prepare and present regular operational, financial, and owner reporting metrics.Administration & Financial ManagementManage operating budgets, monitor property expenses, and optimise operational costs.Maintain resident records, lease agreements, inventory logs, and incident reports.Ensure full compliance with health, safety, fire, and local government regulations.Job RequirementsEducation: Bachelor’s degree in Hospitality Management or a related field.Experience: 3 to 5+ years of experience as a Director of Rooms/ EAM or similar scope of experience in luxury hospitality. Experience in luxury residences is a must.Skills:Strong leadership, team management, and conflict resolution skills.Proficiency hospitality operational tools.Solid understanding of financial planning, inventory control, and vendor management.Outstanding verbal and written communication abilities.About KempinskiKempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.