Resident Centre Manager

Role SummaryWe are seeking an experienced Resident Centre Manager from the hospitality industry to oversee the day-to-day operations, facilities, guest experience, and service delivery of a residential or mixed-use centre. The ideal candidate will have strong leadership, operational management, customer service, and vendor coordination skills, ensuring the centre operates efficiently and maintains high standards of service, safety, and presentation.Key ResponsibilitiesOversee the daily operations and overall management of the centre, ensuring smooth and efficient service delivery.Maintain high standards of hospitality, customer service, cleanliness, presentation, and guest satisfaction.Manage front-of-house operations, resident or guest enquiries, complaints, and service requests professionally.Coordinate with facilities management teams, housekeeping, security, maintenance, and external service providers.Monitor vendor performance, service-level agreements (SLAs), key performance indicators (KPIs), and maintenance schedules.Conduct regular site inspections to ensure the centre is clean, safe, well-maintained, and ready for daily operations.Manage operational budgets, expenses, resources, and service contracts in line with business requirements.Lead, supervise, and motivate on-site teams, ensuring adherence to operational procedures and service standards.Ensure compliance with health and safety regulations, emergency procedures, and relevant operational policies.Coordinate events, resident activities, and hospitality services to enhance the overall customer experience.Prepare operational reports, maintain records, and identify opportunities for continuous improvement.Liaise with management, residents, tenants, and stakeholders to resolve operational issues and maintain positive relationships.Required SkillsStrong knowledge of hospitality service standards, facilities coordination, housekeeping, and customer experience management.Experience managing third-party vendors, service contracts, SLAs, and operational budgets.Excellent leadership, communication, problem-solving, and stakeholder management skills.Ability to manage multiple priorities and resolve operational issues efficiently.Proficiency in Microsoft Office and operational reporting tools.Key CompetenciesOperational and people managementCustomer and resident relationship managementHospitality service excellenceVendor and facilities coordinationBudget management and cost controlHealth, safety, and compliance awarenessProblem-solving and decision-makingRequired QualificationsBachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.Experience RequirementMinimum 5-8 years of experience in hospitality operations, hotel management, serviced residences, residential communities, or customer-focused facility management.Previous experience in a supervisory or management role with responsibility for day-to-day site operations.