Resident Experience Manager

We’re recruiting for a brand-new Resident Experience Manager role with a leading UK student accommodation provider, supporting an impressive portfolio of 9,500+ beds across 28 sites in 19 UK cities. This is an exciting opportunity to make the role your own and help shape what an outstanding student experience looks like across the business.Working closely with Marketing, Communications & Operations, you’ll bring fresh ideas to life through events, campaigns and initiatives that engage students throughout the academic year – from social and wellbeing activities to programmes supporting careers, employability, financial wellbeing, life skills and personal development.If you’re passionate about creating memorable experiences, building communities and developing initiatives that genuinely add value, this is a fantastic opportunity to make a real impact on a national scale.

Key Responsibilities

Develop and deliver student events, campaigns and engagement initiatives across the UK portfolioCreate programmes around careers, employability, wellbeing and personal developmentLead and develop the Resident Experience FrameworkWork with site teams to bring national campaigns and experiences to life locallyBuild partnerships with universities, student organisations and external partnersLead Student Voice initiatives and turn resident feedback into actionMonitor engagement, satisfaction and rebooking trends to measure impactIdentify new ideas and opportunities to continually improve the student experienceExperience & Skills:3+ years’ experience within resident/customer experience, marketing & engagement, hospitality, student services or community engagementExperience delivering events, engagement programmes or customer experiencesStrong project management and organisational skillsCreative, proactive and confident bringing new ideas to the tableExcellent communication and stakeholder management skillsComfortable using customer insight and feedback to drive improvementsWhat’s on Offer:A brand new & varied role combining Marketing, Events and Customer ExperienceThe opportunity to shape the experience of thousands of students across the UKFreedom to develop new events, campaigns and partnershipsThe chance to create initiatives that support students both during university and beyondA collaborative role with genuine scope to make an impactSalary dependent on experience Hybrid working - office based in Wantage, Oxfordshire