Resident Manager (The Serendipity Collection)

Job descriptionWe’re looking for a responsible, hands-on Resident Manager to oversee the daily operations of our villa and help ensure guests enjoy a welcoming, comfortable stay. This role is ideal for someone who thrives in a dynamic hospitality environment and is passionate about delivering exceptional guest experiences.That’s the opening section, so the full posting now reads: Job description, Key responsibilities, Skill, Experience and credentials, Benefits. If you’d like, I can put all of it together into one clean, ready-to-post document.Key responsibilitiesOversee villa operations, ensuring cleanliness and maintenanceSupervise and train staff, including butlers and housekeepersCoordinate guest services to provide personalized experiencesOversee the villa’s day-to-day operations and ensure it is guest-readyWelcome guests and coordinate check-ins, requests, and special arrangementsSupervise housekeeping, service, kitchen, and maintenance staffMaintain high standards of cleanliness, presentation, and property upkeepCoordinate guest services and communicate guest requirements to the teamAddress guest concerns promptly and professionallyMonitor supplies, staff schedules, and routine maintenance needsReport significant operational or maintenance issues to managementExperience and credentialsAt least 1-2 years of experience in housekeeping or villa managementPrevious experience in hotel, villa, or hospitality operations is an advantageWillingness to reside at or near the property, if required for the role