Residential Manager – Mental Health

Residential Manager – Residential Rehabilitation ProgramArundel Lodge is seeking a compassionate, organized, and experienced Residential Manager Mental Health to provide leadership and management oversight for assigned programs within our Residential Rehabilitation Program (RRP).The Residential Manager plays a key leadership role in ensuring that residential programs provide high-quality, person-centered, recovery-oriented psychiatric rehabilitation services. This position directly supervises and develops Program Managers while providing oversight of staffing, service delivery, documentation, safety, regulatory compliance, client care, and overall program performance.The Residential Manager serves as the management link between the Rehabilitation Director and Program Managers, providing guidance, accountability, problem-solving, and support for effective day-to-day program operations.ResponsibilitiesResponsibilitiesDirectly supervise assigned Program Managers through regular supervision, coaching, leadership development, performance evaluation, and clear performance expectationsProvide oversight and accountability for day-to-day residential operations, including staffing, documentation, service delivery, client care, medication processes, safety, facilities, communication, and regulatory requirementsMonitor program performance through audits, site visits, reports, incident information, staffing data, documentation, billing information, and other performance indicatorsIdentify performance trends, deficiencies, and operational concerns; establish corrective expectations and monitor progress toward resolutionEscalate significant or systemic concerns to the Rehabilitation DirectorProvide management-level oversight of staffing, including vacancies, coverage, call-outs, overtime, turnover, and other workforce concernsSupport Program Managers with complex staffing and personnel matters and collaborate with Human Resources and Recruitment as appropriateProvide management coverage and support during Program Manager vacancies or extended absencesMonitor documentation, service delivery, and billing performance and ensure deficiencies are addressed through coaching, training, corrective action, or other interventionsEnsure programs provide person-centered, recovery-oriented psychiatric rehabilitation services that promote independence, recovery, community integration, and development of daily living skillsProvide oversight of significant medication, pharmacy, medical coordination, and client-care concernsCoordinate with clinical providers, Health Home, pharmacy providers, and other service providers as neededMaintain oversight of residential homes, vehicles, facilities, environmental and safety concerns, emergency preparedness, and security systemsReview significant incidents and safety concerns, ensure appropriate corrective actions are completed, and monitor patterns and trendsMaintain working knowledge of applicable residential rehabilitation requirements and ensure programs comply with COMAR, Medicaid, CARF, contractual, and agency requirementsSupport regulatory and accreditation readiness and ensure corrective actions from inspections, audits, and compliance reviews are implemented and sustainedProvide management oversight of residential referrals, admissions, transitions, and dischargesCollaborate with OMHC, community-based psychiatric rehabilitation programs, Health Home, Supported Employment, Compliance/Quality Assurance, Human Resources, Facilities, Finance, and other departmentsParticipate in Residential leadership, interdisciplinary, and agency meetings as appropriatePromote consistency across Residential Rehabilitation programs by supporting common policies, systems, expectations, and performance standardsParticipate in special projects and perform other related duties as assignedRecovery-OrientedRecovery-Oriented ApproachArundel Lodge expects employees to practice the Recovery Model in all interactions with persons served.The Residential Manager will promote and model:HopePersonal responsibilityRespect and empathyEmpowermentStrengths-based practicesCommunity integrationSelf-determinationPerson-centered careRecovery and independenceEducation & RequiredEducation:Bachelor's degree in Psychology, Social Work, Human Services, or a related field preferredCertified Psychiatric Rehabilitation Practitioner (CPRP) credential preferredExperience:Experience working in psychiatric rehabilitation requiredPrevious supervisory or management experience in behavioral health, psychiatric rehabilitation, residential services, or a related human services setting preferredKnowledge of recovery-oriented and person-centered psychiatric rehabilitation practicesRequired Skills and Abilities:Strong leadership, organizational, communication, and problem-solving skillsAbility to manage multiple programs, priorities, and operational responsibilities effectivelyAbility to exercise sound judgment and work independentlyStrong documentation and computer skillsAbility to respond effectively to changing priorities, urgent program needs, and complex situationsAbility to establish and maintain effective working relationships with employees, persons served, families, providers, and community partnersValid driver's license and ability to travel between residential program locations as requiredWork Environment & ExpectationsThe Residential Manager is expected to:Follow Arundel Lodge policies, procedures, ethical standards, and regulatory requirementsMaintain professional and effective written and verbal communicationMaintain strong organizational, leadership, and time-management skillsParticipate in required meetings, trainings, regulatory activities, and agency initiativesMaintain required credentials, screenings, and employment requirementsTreat all individuals with respect and dignity and demonstrate cultural responsiveness toward people of diverse backgrounds, abilities, and experiencesPromote recovery, independence, self-determination, and community integration in management decisions and service deliveryAdditional experience and/or education may be substituted at the discretion of the Chief Executive Officer or designee when appropriate and consistent with applicable regulatory requirements.